Wilmington Metropolitan University and the School of Engineering, Technology and Applied Sciences (ETAS) respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.
Information We Collect
We collect information you provide when you enquire, apply, enrol, and study with us, including:
- Contact details (name, email, phone, address).
- Application and enrolment information (prior qualifications, identification, supporting documents).
- Academic records (your coursework, assessments, results, and progress).
- Payment information necessary to process fees.
- Information you provide when you contact us for support.
We may also collect limited technical information (such as cookies and usage data) when you use our website and learning platform, to help the site function and improve.
How We Use Your Information
We use your information to:
- Process your enquiry, application, and enrolment.
- Deliver your programme and provide academic and student support.
- Assess your work and issue your qualification.
- Manage fees and payments.
- Communicate with you about your studies and, where you have agreed, about other relevant programmes.
- Meet our legal, regulatory, and quality-assurance obligations.
Sharing Your Information
We may share your information with:
- Faculty and staff who deliver and support your programme.
- The delivery partner responsible for operating ETAS, and approved regional partners who provide learning support, where applicable.
- Credential-evaluation or verification services, where you request or authorise it.
- Service providers who process information on our behalf (such as our learning platform and payment providers), under appropriate confidentiality obligations.
- Authorities or bodies where we are legally required to do so.
We do not sell your personal information.
International Data Handling
Because we operate internationally, your information may be processed in countries other than your own. We take reasonable steps to ensure your information is handled in accordance with applicable data protection laws, which may include the Australian Privacy Act, the EU General Data Protection Regulation (GDPR), Malaysia's Personal Data Protection Act, the UAE Personal Data Protection Law, and other applicable laws depending on your location.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to our legal and academic record-keeping obligations.
- Object to or restrict certain uses of your information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us using the details on the Contact page.
Retention
We keep your information for as long as necessary to provide your programme and to meet our legal and academic record-keeping obligations. Academic records may be retained long-term so that your qualification can be verified in future.
Security
We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access.
Cookies
Our website uses cookies to help it function and to improve your experience. You can manage or disable cookies through your browser or our cookie settings, though some features may not work without them.
Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website.
Contact
If you have any questions about this policy or how we handle your information, contact us using the details on the Contact page.
This Privacy Policy forms part of your Enrolment Terms.